Evolve ’25 product showcase: Evolving estate agency technology for today’s market

‍State of the market: Why agency efficiency matters

The UK property market is active but challenging. Sales listings are up 12% above the ten-year average and net sales have grown 5.7% year-on-year. But there are signs of it slowing before the upcoming budget. Those agencies succeeding are doing so by pricing their properties correctly. Homes with realistic prices sell in 32 days, while those needing reductions take 99 days.

For lettings, demand is still strong with 11 enquiries per rental listing, and rents in London have surged 44% in five years, far outpacing earnings growth. Properties now take 25 days to let, up from 21 last year. And of course, the Renters’ Rights Act is now law, with implementation due to start soon.

With pricing critical to completing sales, the law changing for lettings and high demands for rentals, agencies need tools that help them adapt to new regulations, book in valuations, price competitively and manage all those prospective buyers and tenants – fast. And that’s exactly what Evolve ’25 delivers.

Reapit Bookings: Automate valuations and viewings

Reapit Bookings is your AI-enabled lead manager. It allows you to totally automate your viewing requests for prospective buyers, tenants and now vendors and landlords looking for valuations, while staying in control. It gives you one place to view and manage all portal leads, pre-qualifying the applicants so only those that meet the requirements are offered viewings, and creates this applicant within the Reapit core platform.  From the initial enquiry to scheduling the viewing or valuation Bookings does it all.  Since launch, Reapit Bookings has handled nearly 2 million enquiries. Now, it’s even smarter:

• Vendors and landlords can book valuations 24/7.

• Applicants book viewings directly into the Reapit calendar.

• AI-powered calendar syncs with agent schedules, factoring in travel time.

• Bulk email tools let you prioritise strong applicants for high-demand properties.

With the property market expected to pick up steam after the budget, and agencies closed when most homeowners are off work and thinking about their next move, it’s never been more important to have a booking system that works 24/7. Missing just a few valuations could cost agencies £46,228 a month in potential fees. With Reapit Bookings, your branch works even when you’re not.

Reapit Go: Access wherever you work

But we’re not just looking after your business while you’re sleeping, Reapit Go is here for you when you’re on the go! Adoption has been phenomenal with more than 4,000 negotiators across the UK and Ireland using it, saving agents hours every day. Key updates for Evolve include:

• Cleaner, faster interface with fewer clicks.

• Editable fields like service charge and property keywords.

• Full internal address book and colleague calendars.

• Optimised diary view for desktop and mobile.

Agents love features like instant directions, What3Words locations for those hard-to-find properties, quick SMS/WhatsApp drafts (21,000 created last year), and 66-second appointment creation. Whether you’re at home or on the move, Reapit Go keeps you connected and productive.

Getting Renters’ Rights ready

The upcoming Renters’ Rights Act is the biggest shake-up in 30 years. From rolling tenancies to tighter rules on rent increases and property standards, compliance is non-negotiable, but with Reapit you’ll be ready.
 
Among the first changes we’re introducing are:

• Enhanced notice management to track landlord and tenant notices.

• Serious hazard priority in works orders helps meet Awaab’s Law deadlines.

• Real-time reporting surfaces compliance risks before they become problems.

Looking ahead, we’re preparing for the rollout of Assured Periodic Tenancies (APTs) and other changes with:

• APT configuration and bulk conversion tools.

• Enhanced Section 13 rent review workflows.

• Advertised rent and bidding wars prevention.

• Pet request tracking.

These tools turn compliance into a competitive advantage, helping you protect landlords’ rental income and properties while reassuring them that, with professional property management, they are the landlords that can thrive and expand in a post-Renters’ Rights market.

Partner spotlight: Smarter integrations for better outcomes

We have also evolved some of our most popular integrations with our strategic partners over the last 12 months which give you access to some incredible tools across AI search, tenant referencing and property inspections all from within the Reapit platform.  

• Homesearch Hailo: Optimises your listings for AI-driven searches on tools like ChatGPT and Copilot so you can skip the portals and get straight to where a growing number of movers are looking for their dream home.

• HomeLet and Let Alliance’s Vista Vision+: Automates referencing and pre-tenancy workflows inside Reapit so you can be sure you’re placing the best tenants in across your rental portfolio.

• Inventory Base AI: Turns inspection photos and notes into audit-ready reports instantly so you know no details will be missed in your inspection reports.

These integrations extend your capabilities without adding complexity – all safe, connected and in your control.

PayProp and Reapit platform enhancements

Our developers have also made a number of improvements to both Reapit and PayProp over the past 12 months covering usability, reporting and security. These include:

• PayProp tax reporting: Download Schedule 23 reports with alerts for unclear ownership periods, making tax season less taxing for agents across the UK.

• PayProp Tenant finance snapshot: View invoices, balances, and arrears in one place, saving valuable time when looking at a tenant’s payment performance.

• Security upgrades: Multi-Factor Authentication has been introduced for PayProp and Microsoft single sign-on is available for enterprise agencies using Reapit – both designed to help secure your agency against external threats.

• Reapit Client Accounts upgrades: New customised landlord statements mean you can now tailor how each landlord receives their income and expenditure statements. Deposit audit trail creates and locks a journal entry every time a deposit is added, released or modified, giving you a secure, tamper-proof audit trail. Finally, duplicate transaction detection flags potential duplicates when importing multiple receipts or bank statements to help you avoid any errors in your accounts.

• Reapit usability improvements: Our team has introduced faster search, one-click data pulls, enhanced dashboards, and expanded property licensing reporting – all designed to help you get more done with less friction.

But that’s not all…

Here are some of the most useful updates agents across the UK and Ireland have been using recently.

• Receipt notes: Add context to unallocated receipts across your properties, so everyone on your team is kept informed of the latest information from your tenants.

• Property management dashboards: Access real-time management information across your entire network or drill down to each specific branch – it’s all at your fingertips. Report on works orders, inspections, arrears, void periods and compliance data, while the dashboard screens help you take immediate action to improve your agency.

• Pre-instruction checklist: Ensure properties are compliant before going live through an easy step-by-step list. This prevents costly fines and unnecessary data duplication from different team members accidentally undertaking the same tasks for the same property.

Ready to see more?

View the Evolve ’25 product showcase on-demand recording and discover how Reapit and PayProp can help you grow every aspect of your agency – all under one roof.