London, UK — September 22, 2020 – The Reapit Group announced today that Stuart Morris, Professional Services Director, has been appointed as Chief Customer Officer (CCO) following Richard Day’s departure as CCO.
Morris will now unite the Professional Services and Onboarding departments together with the Customer Success, Support and Training departments to co-ordinate resources and efficiency.
This marks a new chapter with all of Reapit’s customer-facing departments now operating as one cohesive unit under a single leadership; a move that will deliver a smoother experience for the customer from the moment they start out their journey at Reapit.
Morris commented: “Uniting Professional Services, Onboarding, Training, Customer Success and Support within a single group will allow us to provide a seamless journey for our customers from first contact. It also means that we can continue to build on our customer services now that these departments are working in full synchronicity. I welcome the challenge of heading up this unit as the new CCO.”
Throughout his time at Reapit, Day has worked to improve the quality of services available to customers while driving value-added features to enhance the Reapit experience for customers.
Day added: “I am very proud to have played my part in enabling the journey to this point and supporting the growth of a number of teams and leaders within the business. I now plan to spend time with my family and re-kindle my passion for flying before re-entering the job market, ready for the next exciting challenge.”
Adrian Gill, Interim CEO, Reapit, closed: “Richard has been a remarkable presence at Reapit. All of us at Reapit wish him the very best and hope he enjoys the challenge of his next career chapter. I would also like to congratulate Stuart on his new position as CCO. With all our customer-facing departments under his direction we look forward to additional ways of extending quality service to our customers.”
Founded in 1997, The Reapit Group is a CRM and Client Accounting software provider specialising in the residential real estate sector. Bringing 20 years of innovation to the property market, their award-winning software provides everything estate agents need to run and grow their businesses, from sales to lettings, front office to back office, and everything in between. Reapit’s Agency Cloud and Property Cloud software products include the Sales and Lettings CRM, Property Management and Client Accounts; supported with powerful Analytics and Online solutions. The driving force behind Reapit’s ethos is a commitment to bring all an agency’s data together for a single customer view, and together with its powerful service and training model, the company has helped to grow leading brands. The Reapit open platform partner program is at the hub of a PropTech ecosystem delivering tested solutions and increasing choice of tools for agents. Together, the group provides software solutions to thousands of users worldwide, managing nearly 175,000 tenancies across more than 4,000 offices throughout the UK and Australia. For more information, please visit www.reapit.com.