Reapit has once again been recognised for their outstanding CRM software and customer service, by the largest and longest-running award scheme in the UK residential property industry. The ESTAS determines the best suppliers in the industry based purely on feedback from estate and letting agents who are asked a series of questions about the service they have received. This years’ competition saw over 45,000 surveys completed.
Suppliers were recognised in 12 sectors and the overall Supplier of the Year category. Reapit was presented with the ‘Best in Sector’/Supplier of the Year award for the CRM Software category. The award was announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Grosvenor House, Park Lane London attended by 1,000 of the UK’s top property professionals.
Of their award as Best in Sector – CRM software supplier, Gary Barker, CEO of Reapit said: “We are extremely pleased with this award, especially as it is awarded on the grounds of actual customer satisfaction, which is something we pursue relentlessly. We pride ourselves in being a true technology partner for our customers, staying the course with continuous training and support to help our customers get the very best out of our software to build and grow their agencies.” Simon Brown, founder of The ESTAS said: “At the ESTAS we’re proud to say we believe in old-fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on firms who are committed to providing excellent service.” Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 added that “the ESTAS are special because shortlisted and winning firms are selected purely on the service they deliver to their clients. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”
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