This on-demand panel and open Q&A explores operational excellence for letting agencies in 2026, focusing on what agencies are actually doing in practice.

The session covers:

• The operational changes agencies are making in response to Renters’ Rights
• How teams are introducing chargeable services alongside these changes
• Where processes and technology are improving efficiency
• What legislation means in practice, not just in theory

There’s also an open Q&A, with legislation questions answered by legal and property experts.

‍

If you’re reviewing how your agency is set up for the year ahead, this is a practical session worth watching.

‍

‍