One of the biggest challenges for estate agents today is being able to offer a complete digital journey which streamlines the house-buying process, reduces delays and improves client satisfaction.
For the whole process to run smoothly, everyone involved – estate agent, solicitor and client – has to be pulling in the same direction. But breakdowns in communication can slow things right down, and that can cause problems.
A survey by Home Selling Expert found that the biggest source of client complaints against estate agents were delays (24%) followed by lack of communication (23%).
If that wasn’t pressure enough, trading standards are putting more pressure on agents to provide upfront information to buyers, while HMRC also expect agents to carry out comprehensive anti-money laundering checks or face the prospect of heavy sanctions.
And all this hard work is for nothing if the sale falls through, with almost a third falling through (31%) in what is an increasingly tough market.
So being able to provide accurate information and timely referrals while retaining full oversight of the buying process is vital in order to keep things running smoothly.
Technology is the key to ensuring this and that’s something the wider industry continues to acknowledge. A survey by Estate Agent Today found clients increasingly value a streamlined digital customer experience, and that’s something estate agents are well aware of too. In fact, a massive 77% of them believe the whole buying process will be fully digital by 2025.
Seamlessly integrated with AgencyCloud
Reapit and Perfect Portal have now teamed up to create a free, easy-to-use integration which enables estate agents to refer clients to conveyancers with the touch of a button – without ever having to leave AgencyCloud.
It allows estate agents to send leads to their preferred conveyancers or even create instant fee estimates and track case progress 24/7, so they’re never in the dark about where things are up to – allowing them to keep clients in the picture at all times. They can also collect early property information via the TA6 Part 1 form and save hours on admin.
There’s also no more double data entry because client and property details are automatically pulled across when sending a lead to the solicitor or creating a quote for the client.
This helps bring an end to all the hassle of emails, phone calls and waiting for information to go back-and-forth.
Perfect Portal’s integration with Reapit puts hundreds of the country’s top conveyancing firms at their fingertips. Referring clients, getting quotes, onboarding and viewing case progress then instantly becomes a completely digitised, end-to-end process.
But estate agents are busy enough and trying to maintain an edge in what is an increasingly difficult market, so they’ll be wondering if they’ve got the time to devote to new technology. The good news is that the app is free, doesn’t require any development work and is easy to install. After a few clicks, everything is ready to go.
With an increasingly tough market, consumer demand for a complete digital journey, and the requirement for smoother working relationships between all parties – utilising the new integration between Perfect Portal and Reapit really is a simple and effective way to stay ahead of the curve.