Software companies are now making Customer Success Management a standard offering. However, the level of service, quality, approach and relevance isn’t always the same, and companies often fail to realise agreed customer outcomes and support customer aspirations.
We’re very proud of our 98% customer retention rate, and Reapit achieves this by putting your business objectives and priorities at the heart of Reapit Customer Success Management. What we offer is simple:
A dedicated Customer Success Manager or Customer Success Executive as your single point of contact
Face-to-face visits or remote meetings, wherever you are
An optimised business plan, tailored towards your Reapit platform goals
And bespoke Value Reports to gain insights into your business.
Introducing and facilitating increased adoption and usage of Reapit products across your user base to achieve your business goals; and promoting best practice to ensure you remain competitive.
Training you on new products and features that will provide increased efficiency, integration and additional ROI for your business. Working with the Reapit Training Academy we create training plans and schedules that is suitable for your business and users.