• What is Foundations?

          Reapit’s Foundations is a cloud-based Platform-as-a-Service (PaaS) and app marketplace that enables customers, ISVs and developers to extend the power of Reapit’s solutions to lead the way in global PropTech innovation.

          Learn more about Foundations >

        • Partners

          Discover the innovative solutions from our App Partners that will be available for your Reapit CRM Software through the Foundations App Marketplace.

          View App Partners >

          Register to become a partner >

        • For Estate Agencies

          Foundations will enable estate agencies to customise their CRM software with ready-to-use apps.

          Find out how >

        • For Developers

          Foundations is providing a platform for developers to build onto the Reapit CRM.

          Find out how >

        • More

          Resources | FAQ

    • Overview

          • Estate Agency CRM Software

            Reapit offers a fully integrated Cloud Platform covering sales, lettings, property management and client accounts so that agencies can drive efficiency and growth.

            Find out more >

    • Agency Cloud
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          • Sales CRM

            The winning platform to close more sales

            Lettings CRM

            Manage tenancy progression with ease and efficiency

            Property Management

            Cloud-based property management software for every tenancy

            Client Accounts

            Accredited accounting software for client management

            Analytics

            Property data insights at your fingertips

            Mobile

            Responsive on-the-go access to your database

    • Property Cloud
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          • Online

            • Websites
            • Online registrations
            • Auto Email Responder
            • Self-Serve Portals
    • Services
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          • Professional Services

            Professional Services delivers a tried and tested change management methodology to migrate, implement and support agents during the transition from their existing solution to our platform.

            Find out more >

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          • Training Academy

            Reapit offers customers unlimited access to our comprehensive range of learning resources at no additional cost to their plan, anytime, anywhere.

            Find out more >

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          • Customer Success

            Reapit Customer Success is all about how we support and offer value to our clients on an ongoing basis so they can maximise the potential of our software.

            Find out more >

          • Support

            Reapit offers best-in-class support functionality where customers can log, update, and escalate their issues 24/7, so that when things go wrong, issues can be resolved as soon as possible.

            Find out more >

  • Testimonials

        • Opinion Blog

          Thought leadership articles covering a diverse range of topics impacting on the property industry.

          Opinion blog >

        • Regulatory Updates

          News updates and guides on the latest government and industry regulatory announcements.

          Regulatory updates >

        • Contributor Blog

          Guest features, guides and industry updates written by our diverse ecosystem of PropTech partners.

          Contributor blog >

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        • Guides & Masterclasses

          Expert-produced guides and masterclasses providing insights on industry-relevant themes covering real estate and technology.

          Guides and Masterclasses >

        • Why Reapit

          The UK’s leading agencies consistently choose Reapit – this section explores why customers not only choose us, but choose to stay with us year in and year out.

          Why Reapit >

        • Careers

          Reapit’s success is driven by our most valuable resource – our people. Have you considered a career at Reapit?

          Careers at Reapit >

        • About Us

          The Reapit Group is one of the world’s leading suppliers of Property CRM software solutions for estate agents. Our software solutions serve almost 4,500 agency offices and manage nearly 180,000 tenancies throughout the UK and Australia.

          About us >

        • Our Leadership Team

          Find out more about The Reapit Group’s leadership team across our UK and Australia offices, responsible for ensuring that the operations, services and standards across our business align with our company values.

          Our Leadership Team >

        • Awards

          The Reapit brand is trusted by thousands of estate agencies and has been the recipient of multiple best-in-class industry awards.

        • Contact us

          Get in touch for product demo, partnership opportunities, product training or support.

          Contact us >

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BOOK A DEMO

CUSTOMER SUCCESS MANAGEMENT

Software companies are now making Customer Success Management a standard offering. However, the level of service, quality, approach and relevance isn’t always the same, and companies often fail to realise agreed customer outcomes and support customer aspirations.

We’re very proud of our 98% customer retention rate, and Reapit achieves this by putting your business objectives and priorities at the heart of Reapit Customer Success Management. What we offer is simple:

A dedicated Customer Success Manager or Customer Success Executive as your single point of contact

Face-to-face visits or remote meetings, wherever you are

An optimised business plan, tailored towards your Reapit platform goals

And bespoke Value Reports to gain insights into your business.

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Together with our Customer Success Manager we set data quality targets and by reviewing this data regularly we have seen improvements to near 100% applicant accuracy. This has meant we are able to identify the needs of our clients more effectively, not only in their search for the perfect home but also in selling their current property.
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To ensure we remain top our game, we need a CRM system that is adaptable and can support us to deliver an excellent service. An important part of this process is regular contact and reviews with our Customer Success Manager. Our CSM is always willing to go the extra mile to support our needs. He is always up to date on what’s new with Agency Cloud developments and analysis.
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Your Customer Success contact promises:
Customer Success Management Brochure


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