CUSTOMER SUCCESS MANAGEMENT

Software companies are now making Customer Success Management a standard offering. However, the level of service, quality, approach and relevance isn’t always the same, and companies often fail to realise agreed customer outcomes and support customer aspirations.

We’re very proud of our 98% customer retention rate, and Reapit achieves this by putting your business objectives and priorities at the heart of Reapit Customer Success Management. What we offer is simple:

A dedicated Customer Success Manager or Customer Success Executive as your single point of contact

Face-to-face visits or remote meetings, wherever you are

An optimised business plan, tailored towards your Reapit platform goals

And bespoke Value Reports to gain insights into your business.

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Together with our Customer Success Manager we set data quality targets and by reviewing this data regularly we have seen improvements to near 100% applicant accuracy. This has meant we are able to identify the needs of our clients more effectively, not only in their search for the perfect home but also in selling their current property.
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To ensure we remain top our game, we need a CRM system that is adaptable and can support us to deliver an excellent service. An important part of this process is regular contact and reviews with our Customer Success Manager. Our CSM is always willing to go the extra mile to support our needs. He is always up to date on what’s new with Agency Cloud developments and analysis.
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Your Customer Success contact promises:

Adoption and Best Practice

Introducing and facilitating increased adoption and usage of Reapit products across your user base to achieve your business goals; and promoting best practice to ensure you remain competitive.

Training

Training you on new products and features that will provide increased efficiency, integration and additional ROI for your business. Working with the Reapit Training Academy we create training plans and schedules that is suitable for your business and users.