“As a company, we continually strive to continue our growth and offer a better service to our customers – using Reapit AgencyCloud helps us in doing both.
Whilst speaking with our Reapit Customer Success Manager, our focus was to understand how we can get more from the system day-to-day and a lot of this boiled down to the accuracy of data we input. Since September we have improved our data accuracy by 27% across our whole database and it now sits at 97% – we can track this using the Data Accuracy Report in MI Reporting. By focusing our attention on our data accuracy, we have generated 12 additional opportunities on the back of this alone.
We have recently introduced a TAPI integration between AgencyCloud and our telephone systems which is helping us in offer a smoother and more personal customer journey from the moment we answer the phone. Not only is this offering a smoother journey, but it saves us 40 hours a month too.
In such a fast-paced environment we love the fact we are being helped in saving time, offering better customer journeys, and growing Stones Property. Reapit as a whole – the system, Customer Success and Support – plays a very important role in our business and we would not hesitate to recommend it to anyone.”