Lanyons praise Reapit’s Customer Success and Support services

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Our dedicated Customer Success and Support functions help Lanyons to get the most out of AgencyCloud, through our multi-channel approach to service delivery.

In our fast-paced industry, it is vital that we receive the service we need from the suppliers we have invested in. We chose Reapit as our CRM supplier for multiple reasons around the system and functionality but also based on the service they provide us through Customer Success and Support.

Whether via email, face-to-face, online meetings or phone calls, our Agency Portfolio Manager is always giving us new ways we can utilise Reapit’s core and new functionality to benefit our business and uncover additional opportunities. With the constant developments we are being given, it’s reassuring to know we can speak with them proactively and reactively to ensure we are benefiting from the changes being made to save us time and help increase our revenue

Combined with Customer Success, we knew it was important to invest in a company that had an outstanding support function for anything that may have gone wrong. Reapit’s support function is faultless in the way they deal with our issues via the portal. Most recently, we’ve made some operational changes and needed this reflected within Reapit almost immediately – this was actioned very quickly and ensured that we lost no historic data and would not lose out on potential opportunities from this.

There is a lot of departments that a supplier needs to keep its customers happy, however, if the departments are working like they do at Reapit then not only will their customers remain happy, but they see genuine value in what is being delivered to them.”

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