Director Rozmeena Omar explains how operating Sales, Lettings and Property Management on one system enables his team to be more efficient, and in turn, generate more business.
“As a business, we are fully aware that to run a successful agency, you need an intuitive CRM system, and that’s why we chose Reapit as our supplier.
Launching our new business at the start of the pandemic was always a daunting prospect, and we certainly did not predict how busy we would have been in our first year of trading. The Diary functionality within AgencyCloud – that integrates with Outlook – has supported us in managing our busy days and ensures that we are making the most of the spare time that we do have. We ensure that we utilise the tasks within AgencyCloud, too, as it means we do not miss a thing with our vendors, landlords, applicants and tenants. Our Customer Success Manager has recently shown us how we can begin to utilise the Property Management tools within the system, too, which means we will be saving 25 hours a week by not having to use a separate system for the same information.
As a business, we try to use and benefit from all aspects of AgencyCloud, and in doing so we have been able to sell over 40 properties and let another 180 homes. Without utilising all aspects of AgencyCloud, this would not have been possible.
Reapit’s AgencyCloud CRM is a fundamental part of our business that we could not go without. I would highly recommend this to any estate agency business without hesitation.”