Reapit’s TAPI functionality has added a personal touch to Savills’ offering, leading to better customer service and more market opportunities.
“Reapit’s TAPI functionality (Telephony Application Programming Interface) has had a really positive impact on our business. When any known contact or company makes a call to the office, their details will pop up on the screen. TAPI also allows us to call contacts and companies directly from Agency Cloud with one click, rather than having to manually dial phone numbers, which is a real time saver.
“By being able to identify callers, this has improved our customer service levels by instantly giving us the ability to provide that personal touch – we know who the caller is before we’ve even picked up the phone. A recent example of this came when a previous customer of ours called one of our offices. They were so impressed that we addressed them by name when picking up the call, that we were invited to carry out a market appraisal on a property that we hadn’t previously been involved in, valued at just over £1m. Something that we possibly wouldn’t have had the opportunity to pitch for, had we not impressed with our customer service standards that TAPI allowed us to provide.”