AGENCYCLOUD

Our team of knowledgeable, experienced product and industry experts make the switching process straightforward and uncomplicated, they’ll be on hand to support you through the process, from a dedicated Project Manager that will plan out every step with you to your dedicated Customer Success Manager who will help you get the best from the platform, to the technical support team and trainers. They are all experts in their field.

A dedicated Project Manager will work with you to scope the whole project and give you accurate time scales for your delivery. They will introduce you to the other key people who will migrate your data and support your training requirements, to ensure you get up and running on Reapit with the minimum of hassle. The same Project Manager will work with you until you have signed off on the deployment and gone live with your new technology platform.

100% of the data that you make available can be migrated, including documents. We will review an extract of all your data from your current CRM provider and create a detailed mapping document confirming how each data field will be used. We’ll then build a specific conversion tool to manage the migration – we’ll even show you what that data will look like in your new platform. The migration process will be tested (up to three times) to ensure full compatibility, before we extract the final data, typically on your go-live weekend, making sure your up and running first thing Monday morning.

Your lead Trainer will make sure all your team have access to Reapit IQ, which hosts our comprehensive range of training resources. Everyone in your team will have their own login and training is available on-demand, so they can manage their own learning and development. There are role-specific courses, video tutorials, live webinars, and even face-to-face classroom training at one of our three training centres – all available as part of your Reapit licence/charge?

A dedicated Customer Success Manager will be on hand make sure you get the most out of your platform. Via face-to-face meetings or video calls, we’ll create a business plan together, tailored towards your Reapit platform goals. The Customer Success Manager will also make sure you get to hear about any new developments, what’s on our roadmap and get you invited to all the webinars to keep you up to date.

Our team of product experts are never far away. Our online ticketing system means you can log, view, and escalate cases with our team 24/7. This self-service approach means we can resolve your queries faster. We also have a knowledge base with hundreds of articles and an FAQ section that can answer your “how do I” questions the moment they arise.