Working with their CSM to get the most out of their AgencyCloud’s Vendor Referral Tool helped Miller Metcalfe to generate a potential additional fee income of around £670,000 in three months.
“Miller Metcalfe have been working closely with our Customer Success Manager to ensure the business is working efficiently with the help of Reapit AgencyCloud’s features, such as the Vendor Referral Tool. This tool recognises an applicant registration in office A, where they may have a property to sell in office B – this is a great joined up way for our branch network to capture all potential opportunities, especially in a market where new business generation is so important.
We began using this function three months ago and have already seen 350 potential vendor referrals sent across the Miller Metcalfe network, giving a potential additional fee income of around £670,000, and this potential is achieved without the need to increase our marketing budget or efforts! Most importantly, we will report on these potential vendor referrals within AgencyCloud to monitor conversions into successful completions, demonstrating the exceptional end to end service we provide to our customers.”
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