AWARD-WINNING SUPPORT
From go-live to on-going, Reapit will never leave your side.
All new customers receive dedicated support so you can operate with immediate success and confidence.
From early morning to late at night, Reapit is here for you.
Access our Service Desk Portal 24/7 to log, view and escalate cases with our support team at any time. The Portal provides easy and quick access, and allows customers to self-service their request, helping them increase their productivity.
Agency and Property Cloud are business critical systems and extensive steps are taken to ensure it can be used fully – without issue or delay. Our award-winning support service consists of:
Service continuity with geographical redundancy
Transparency with regular updates on all cases
Managed upgrades and customisation deployment
Proactive teams continually monitoring the platform and solving errors before they are encountered
Our Service Desk Portal
It is always available to you all day and everyday
The number of
useful product guides available on our Knowledge Base
The amount of
Support tickets we resolve within target resolution time