Award-winning support

From go-live to on-going, Reapit will never leave your side.

All new customers receive dedicated support so you can operate with immediate success and confidence.

From early morning to late at night, Reapit is here for you.

Access our Service Desk Portal 24/7 to log, view and escalate cases with our support team at any time. The Portal provides easy and quick access, and allows customers to self-service their request, helping them increase their productivity.

Reapit Support

 

Agency and Property Cloud are business critical systems and extensive steps are taken to ensure it can be used fully – without issue or delay. Our award-winning support service consists of:

  • Service continuity with geographical redundancy
  • Transparency with regular updates on all cases
  • Managed upgrades and customisation deployment
  • Proactive teams continually monitoring the platform and solving errors before they are encountered

If you are a Reapit customer visit our contact page for information on how to get support.

Reapit Customer Success Management

 

To find out more about Reapit Support, take a look at our full Support brochure.

View our updated policy here: Reapit Technical Product Support Policy