• Products

          • Estate Agency CRM

          • UK’s leading Property CRM and Client Accounting software

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          • Australia’s #1 Real Estate CRM and Property software

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    • Services
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          • Professional Services

            Professional Services delivers a tried and tested change management methodology to migrate, implement and support agents during the transition from their existing solution to our platform.

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          • Training Academy

            Reapit offers customers unlimited access to our comprehensive range of learning resources at no additional cost to their plan, anytime, anywhere.

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          • Customer Success

            Reapit Customer Success is all about how we support and offer value to our clients on an ongoing basis so they can maximise the potential of our software.

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          • Support

            Reapit offers best-in-class support functionality where customers can log, update, and escalate their issues 24/7, so that when things go wrong, issues can be resolved as soon as possible.

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  • AppMarket

        • Opinion Blog

          Thought leadership articles covering a diverse range of topics impacting on the property industry.

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        • Regulatory Updates

          News updates and guides on the latest government and industry regulatory announcements.

          Regulatory updates >

        • Contributor Blog

          Guest features, guides and industry updates written by our diverse ecosystem of PropTech partners.

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        • Your Success

          Articles, webinars and podcast covering agency best-practices and key features of the Reapit CRM.

          Articles | Webinars | Podcast

        • Customer Stories

          Reapit customers highlight key element and successes of their adoption of Reapit software.

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        • News

          Press Releases

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        • Reports, Guides & Masterclasses

          Expert-produced reports, guides and masterclasses providing insights on industry-relevant themes covering real estate and technology.

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        • About Us

          Our software solutions serve over 7,000 agency offices and manage nearly 225,000 tenancies throughout the UK and Australia.

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        • Our Leadership Team

          Find out more about Reapit’s leadership team across our UK and Australia offices, responsible for ensuring that the operations, services and standards across our business align with our company values.

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        • Careers

          Reapit’s success is driven by our most valuable resource – our people. Have you considered a career at Reapit?

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        • Contact Us

          Get in touch for product demo, partnership opportunities, product training or support.

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          Support >

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        • Awards

          The Reapit brand is trusted by thousands of estate agencies and has been the recipient of multiple best-in-class industry awards.

BOOK A DEMO

AWARD-WINNING SUPPORT

From go-live to on-going, Reapit will never leave your side.

All new customers receive dedicated support so you can operate with immediate success and confidence.

From early morning to late at night, Reapit is here for you.

Access our Service Desk Portal 24/7 to log, view and escalate cases with our support team at any time. The Portal provides easy and quick access, and allows customers to self-service their request, helping them increase their productivity.

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Bradleys
The ongoing support has been outstanding and if I have asked for any development it has been provided quickly. I can honestly recommend Reapit as a company that are fantastic to deal with, their product work well, they are professional in their approach and above all they are very nice people to deal with.
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Savills
Support and training were both important factors in selecting Reapit as a partner. All staff continue to have on-going training to ensure best practice and new features are taken advantage of, and Reapit provide first line technical support. Over the course of the project they delivered over 12,000 hours of training, de-duplicated over 600,000 contacts from our database, built 55 customised workflows into the software and created a centralised suite of excellent quality marketing templates.
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Agency and Property Cloud are business critical systems and extensive steps are taken to ensure it can be used fully – without issue or delay. Our award-winning support service consists of:

 Service continuity with geographical redundancy

 Transparency with regular updates on all cases

 Managed upgrades and customisation deployment

 Proactive teams continually monitoring the platform and solving errors before they are encountered

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Reapit Technical Product Support Policy



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