• What is Foundations?

          Reapit’s Foundations is a cloud-based Platform-as-a-Service (PaaS) and app marketplace that enables customers, ISVs and developers to extend the power of Reapit’s solutions to lead the way in global PropTech innovation.

          Learn more about Foundations >

        • Partners

          Discover the innovative solutions from our App Partners that will be available for your Reapit CRM Software through the Foundations App Marketplace.

          View App Partners >

          Register to become a partner >

        • For Estate Agencies

          Foundations will enable estate agencies to customise their CRM software with ready-to-use apps.

          Find out how >

        • For Developers

          Foundations is providing a platform for developers to build onto the Reapit CRM.

          Find out how >

        • More

          Resources | FAQ

    • Overview

          • Estate Agency CRM Software

            Reapit offers a fully integrated Cloud Platform covering sales, lettings, property management and client accounts so that agencies can drive efficiency and growth.

            Find out more >

    • Agency Cloud
          • Reapit Agency Cloud Icon

          • Sales CRM

            The winning platform to close more sales

            Lettings CRM

            Manage tenancy progression with ease and efficiency

            Property Management

            Cloud-based property management software for every tenancy

            Client Accounts

            Accredited accounting software for client management

            Analytics

            Property data insights at your fingertips

            Mobile

            Responsive on-the-go access to your database

    • Property Cloud
          • Reapit Property Cloud

          • Online

            • Websites
            • Online registrations
            • Auto Email Responder
            • Self-Serve Portals
    • Services
          • Human-with-gear-cog-inside-arrows-100x100

          • Professional Services

            Professional Services delivers a tried and tested change management methodology to migrate, implement and support agents during the transition from their existing solution to our platform.

            Find out more >

          • training icon

          • Training Academy

            Reapit offers customers unlimited access to our comprehensive range of learning resources at no additional cost to their plan, anytime, anywhere.

            Find out more >

          • Check-Icon-Inside-Arrows-100x100

          • Customer Success

            Reapit Customer Success is all about how we support and offer value to our clients on an ongoing basis so they can maximise the potential of our software.

            Find out more >

          • Support

            Reapit offers best-in-class support functionality where customers can log, update, and escalate their issues 24/7, so that when things go wrong, issues can be resolved as soon as possible.

            Find out more >

  • Testimonials

        • Property Trends Index

          Weekly trend metrics on residential sales and lettings data as seen within Reapit’s CRM software.

          Property trends index >

        • Contributor Blog

          Guest features, guides and industry updates written by our diverse ecosystem of PropTech partners.

          Contributor blog >

        • Customer Stories

          Reapit customers highlight key element and successes of their adoption of Reapit software.

          Customer stories >

        • Opinion Blog

          Thought leadership articles covering a diverse range of topics impacting on the property industry.

          Opinion blog >

        • Your Success

          Articles and webinars covering agency best-practices and key features of the Reapit CRM.

          Success articles | Success webinars

        • Regulatory Updates

          News updates and guides on the latest government and industry regulatory announcements.

          Regulatory updates >

        • Why Reapit

          The UK’s leading agencies consistently choose Reapit – this section explores why customers not only choose us, but choose to stay with us year in and year out.

          Why Reapit >

        • Careers

          Reapit’s success is driven by our most valuable resource – our people. Have you considered a career at Reapit?

          Careers at Reapit >

        • About Us

          The Reapit Group is one of the world’s leading suppliers of Property CRM software solutions for estate agents. Our software solutions serve almost 4,500 agency offices and manage nearly 180,000 tenancies throughout the UK and Australia.

          About us >

        • Our Leadership Team

          Find out more about The Reapit Group’s leadership team across our UK and Australia offices, responsible for ensuring that the operations, services and standards across our business align with our company values.

          Our Leadership Team >

        • Awards

          The Reapit brand is trusted by thousands of estate agencies and has been the recipient of multiple best-in-class industry awards.

        • Contact us

          Get in touch for product demo, partnership opportunities, product training or support.

          Contact us >

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          ESTAS-Best-Supplier-Award-2019
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BOOK A DEMO

AWARD-WINNING SUPPORT

From go-live to on-going, Reapit will never leave your side.

All new customers receive dedicated support so you can operate with immediate success and confidence.

From early morning to late at night, Reapit is here for you.

Access our Service Desk Portal 24/7 to log, view and escalate cases with our support team at any time. The Portal provides easy and quick access, and allows customers to self-service their request, helping them increase their productivity.

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The ongoing support has been outstanding and if I have asked for any development it has been provided quickly. I can honestly recommend Reapit as a company that are fantastic to deal with, their product work well, they are professional in their approach and above all they are very nice people to deal with.
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Support and training were both important factors in selecting Reapit as a partner. All staff continue to have on-going training to ensure best practice and new features are taken advantage of, and Reapit provide first line technical support. Over the course of the project they delivered over 12,000 hours of training, de-duplicated over 600,000 contacts from our database, built 55 customised workflows into the software and created a centralised suite of excellent quality marketing templates.
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Agency and Property Cloud are business critical systems and extensive steps are taken to ensure it can be used fully – without issue or delay. Our award-winning support service consists of:

 Service continuity with geographical redundancy

 Transparency with regular updates on all cases

 Managed upgrades and customisation deployment

 Proactive teams continually monitoring the platform and solving errors before they are encountered

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Support Brochure

Reapit Technical Product Support Policy


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