AWARD-WINNING SUPPORT

From go-live to on-going, Reapit will never leave your side.

All new customers receive dedicated support so you can operate with immediate success and confidence.

From early morning to late at night, Reapit is here for you.

Access our Service Desk Portal 24/7 to log, view and escalate cases with our support team at any time. The Portal provides easy and quick access, and allows customers to self-service their request, helping them increase their productivity.

The ongoing support has been outstanding and if I have asked for any development it has been provided quickly. I can honestly recommend Reapit as a company that are fantastic to deal with, their product work well, they are professional in their approach and above all they are very nice people to deal with.

Support and training were both important factors in selecting Reapit as a partner. All staff continue to have on-going training to ensure best practice and new features are taken advantage of, and Reapit provide first line technical support. Over the course of the project they delivered over 12,000 hours of training, de-duplicated over 600,000 contacts from our database, built 55 customised workflows into the software and created a centralised suite of excellent quality marketing templates.

Agency and Property Cloud are business critical systems and extensive steps are taken to ensure it can be used fully – without issue or delay. Our award-winning support service consists of:

Service continuity with geographical redundancy

Transparency with regular updates on all cases

Managed upgrades and customisation deployment

Proactive teams continually monitoring the platform and solving errors before they are encountered

If you are a Reapit customer visit our contact page for information on how to get support.

Reapit Technical Product Support Policy