“Julian Wadden have always been keen early adopters of new technology and enjoy staying ahead of the curve with new ways to offer better service for our customers and create efficiencies for the business too. The Yomdel Live Chat tool has been recently implemented on the Julian Wadden website alongside AgencyCloud Online and integrated with Reapit’s AgencyCloud software, seamlessly installed via the Reapit AppMarket, which made this particular solution an easy choice.
The Yomdel tool has relieved some of the call volume pressure on our teams in branch, freeing up their time to do what they do best, whilst also extending that extra convenience to customers wishing to get in touch online and in their own time. Yomdel is 100% human resourced, so we do not feel this online element takes away the personal touch, quite the opposite given average chat length with our customers through our website is over 9 minutes. When using the tool via the AgencyCloud integration, there is no extra admin as the leads are pushed automatically into the system via Internet Registrations, meaning our teams can manage this on their Reapit Power Organiser as they would any other lead.
Analysis conducted since using the integration shows that 13% of all leads received via live chat are potential vendors, 21% of those chats with potential vendors went on to Instruct Julian Wadden, and 60% of those properties are already sold with us.”