News

Reapit wins Software Provider of the Year

18th May 2017

Reapit has been recognised for its outstanding customer service to its clients by the largest and longest running award scheme in the UK residential property industry.  The ESTAS determines the best suppliers in the industry, based purely on feedback from estate and letting agents who are asked a series of questions about the service they have received.  This year’s competition saw over 34,000 surveys completed.

Reapit was presented with the ‘Best in Sector’ award for the Software category after obtaining a 97.3% customer satisfaction score from its customers.  The award was announced by Phil Spencer, the TV property expert, at a lavish luncheon & ceremony at Grosvenor House, Park Lane, London, and was attended by 1,000 of the UK’s top property professionals.

Simon Whale, director at Reapit commented: “We are delighted to scoop the top award for software, particularly in a competition that is judged by our customers for our service to them. We have always said that no other provider in our industry provides such a hands-on service as we do – from dedicated project management team in the early stages through to account management, training and consultancy – over 60% of our employees are in customer service roles. This is a terrific follow-up to our gold award in the Supplier of the Year category at The Sunday Times & Times Estate Agency of the Year Awards last December and I’m incredibly proud of our team.”

Amongst the winners in the estate agency and lettings agency categories were a number of Reapit clients too. Huge congratulations to Countrywide, Hamptons, John D Wood, Greene & Co, Sutton Kersh, Ashtons and Balgores.